{"id":717,"date":"2018-08-24T01:57:57","date_gmt":"2018-08-24T01:57:57","guid":{"rendered":"http:\/\/osgcontainers.com\/en-sg\/?page_id=717"},"modified":"2023-06-12T08:58:24","modified_gmt":"2023-06-12T00:58:24","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.osgcontainers.com\/en-sg\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<h2 class=\"uppercase\">faqs<\/h2>\n\r\n\t\t<div class=\"tabbed-content\">\r\n\t\t\t\r\n\t\t\t<ul class=\"nav nav-line nav-vertical nav-uppercase nav-size-normal nav-left\"><li class=\"tab active has-icon\"><a href=\"#tab_getting-a-container\"><span>Getting a container<\/span><\/a><\/li>\n<li class=\"tab has-icon\"><a href=\"#tab_renting-a-container\"><span>Renting a container<\/span><\/a><\/li>\n<li class=\"tab has-icon\"><a href=\"#tab_set-up\"><span>Set-up<\/span><\/a><\/li>\n<li class=\"tab has-icon\"><a href=\"#tab_after-getting-a-container\"><span>After getting a container<\/span><\/a><\/li>\n<li class=\"tab has-icon\"><a href=\"#tab_payment-&amp;-charges\"><span>Payment &amp; Charges<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div class=\"panel active entry-content\" id=\"tab_getting-a-container\">\n<div class=\"accordion\" rel=\"1\">\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>1. Why should I use containers for space solutions?<\/span><\/a><div class=\"accordion-inner\">\n<p><strong>1. Practicality at low cost<\/strong><br \/>\nBuilding a structure from scratch in Singapore is costly and most of the time you only need the space temporarily. Fitted containers ask for a much smaller capital outlay and only a fraction of mainstream construction costs. Besides, there are flexible rental options which mean less strain on your cash flow!<\/p>\n<p><strong>2. Reduce impact on the environment<\/strong><br \/>\nConstruction requires bulk materials and massive energy to begin. While minimizing the materials to build its superstructure, container housing conserves our environment by recycling unused containers that lined up the ports which otherwise end up as scrap metal, causing more energy consumption.<\/p>\n<p><strong>3. Fast, efficient and safe<\/strong><br \/>\nContainers are made of weathering steel to withstand travel fatigue and allow for modular construction. This results in superior mobility, assurance and productivity.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>2. Before getting a container, what should I take note?<\/span><\/a><div class=\"accordion-inner\">\n<p><strong>1. Approval to use and operate<\/strong><br \/>\nFirst of all, it is very important that you ensured that you are allowed to place and operate the required containers at your premise. It is recommended that you obtain a written response from and any requirements raised by the owner, management or landlord of the intended property. It is not unusual that the response is accompanied by a further requirement that is to seek approval from the relevant authorities through the successful submission by a relevant professional e.g. engineer, plumber etc. This applies to you even if you are the owner.<\/p>\n<p><strong>2. Plan ahead to avoid disappointment and delays<\/strong><br \/>\nIn one example, the use of toilet containers may involve temporary sewer connection and hence would require approval from the statutory bodies. The process takes time and may call for additional documents at any time and hence cause further delays.<br \/>\n<strong>Note:<\/strong> Use of containerized space solutions are subjected to the building regulations or governing authorities of Singapore at any time. Users shall be responsible for any charges incurred during any addition or changes to the agreed services quoted or cancellation after the order has been confirmed.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>3. Which containers should I get?<\/span><\/a><div class=\"accordion-inner\">\n<p>This depends on conditions such as:<br \/>\n\uf0b7 Space available at your premise<br \/>\n\uf0b7 Preferred Layout<br \/>\n\uf0b7 Type of usage<br \/>\n\uf0b7 No. of users<br \/>\n\uf0b7 Type of environment etc\u2026<\/p>\n<p>Start by measuring the amount of space allocated to you and drawing a preferred layout. Then use the dimensions of our standard products of your choice to fit into your premise. Otherwise, non- standard sizes would require a customization.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>4. I need containers of other or specific dimensions.<\/span><\/a><div class=\"accordion-inner\">\n<p>This can be done through modifications of our containers or fabrication of a new unit. Transport arrangements may hence be different compared to standard containers.\u00a0 Do specify the required dimension in your request to our sales team.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>5. I want to stack or combine the containers.<\/span><\/a><div class=\"accordion-inner\">\n<p>It is possible, please speak to our sales team for more advice.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>6. Are your containers fire-rated or ex-proof?<\/span><\/a><div class=\"accordion-inner\">\n<p>Standard fitted containers do not consist of rated materials. However, we are able to produce purpose-built containers if you let us know your specifications.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>7. What is different between \u201cNew\u201d and \u201cas-is\u201d conditions?<\/span><\/a><div class=\"accordion-inner\">\n<p>All containers are made from used units to generate better value for money and environmental benefits. \u201cNew\u201d condition refers to the used containers with new interior while \u201cas-is\u201d are pre-owned units, in other words, what you see is what you get.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>8. Are the containers covered with warranty?<\/span><\/a><div class=\"accordion-inner\">\n<p>While we do not practice issuance of warranty for the containers, we recommend our users to inspect the units before despatch or upon delivery to report immediately any defects or provide feedback for rectification. We believe in fair dealings and will continue to provide our after-sales support on a case-by-case basis.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>9. How long can the containers last?<\/span><\/a><div class=\"accordion-inner\">\n<p>Containers are designed to withstand atmospheric corrosion and endure heavy loads and impact. There are various ways to give them added protection and insulation upon request. When maintained properly, they can be used for many years and beyond.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>10. Are furniture provided?<\/span><\/a><div class=\"accordion-inner\">\n<p>Furniture such as tables, chairs and beds are quoted separately. Please refer to the respective product info page for the specifications and fittings included. Alternatively, you can get in touch with us on your specific needs.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>11. What is the average lead time for an order?<\/span><\/a><div class=\"accordion-inner\">\n<p>Do call us to check for stock availability or lead time as it depends on quantity and complexity.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"gap-element\" style=\"display:block; height:auto; padding-top:30px\" class=\"clearfix\"><\/div>\n<\/div>\n<div class=\"panel entry-content\" id=\"tab_renting-a-container\">\n<div class=\"accordion\" rel=\"1\">\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>1. Are all types of containers available for rent?<\/span><\/a><div class=\"accordion-inner\">\n<p>We offer competitive and flexible rental options for rental of standard units. A refundable Security Deposit is required for all rental units.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>2. Can I rent non-standard units?<\/span><\/a><div class=\"accordion-inner\">\n<p>Yes. Please speak to our sales team for more details.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>3. Is there a minimum or maximum duration I can rent for?<\/span><\/a><div class=\"accordion-inner\">\n<p>No, but it would be generally economical to rent from a few months up to a year.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>4. I want to rent for a few days.<\/span><\/a><div class=\"accordion-inner\">\n<p>Sure. Let us know the exact dates which they are required.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>5. Can I move the containers during the lease period?<\/span><\/a><div class=\"accordion-inner\">\n<p>Please inform us before shifting as this would affect the leasing agreement terms. The containers are not allowed outside of Singapore at all times throughout the lease duration.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>6. I want to rent the container and the chassis.<\/span><\/a><div class=\"accordion-inner\">\n<p>Yes. We can make this happen. Please inform our sales team at the time of enquiry.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>7. How do I return the container at the end of the lease?<\/span><\/a><div class=\"accordion-inner\">\n<p>Simply give us a week\u2019s notice and the date that is convenient for collection. Please ensure any obstruction such as roofing, machineries as well as fixtures like beams and concrete are cleared. If you did not request for lifting crew from us, please get your lifting personnel to be present at the time of return. Do note charges will be billed separately for additional job requests as well as asset damages (excluding wear &amp; tear caused by natural elements) or disposal of rubbish upon return.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>8. Can I rent the furniture?<\/span><\/a><div class=\"accordion-inner\">\n<p>Yes. Please indicate the quantity and type of furniture required when getting in touch with us or submitting the enquiry.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>9. Can I rent a container for overseas use?<\/span><\/a><div class=\"accordion-inner\">\n<p>No. Unfortunately, we do not offer this service at this moment.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>10. How are the containers being delivered to my site?<\/span><\/a><div class=\"accordion-inner\">\n<p>Containers are normally delivered using a lorry crane, trailers or other specialized vehicles. Delivery\u00a0of odd-sized or heavier containers such as wider container and toilet containers as well as multiple containers would sometime utilize a combination to achieve cost savings. Upon arrival of the\u00a0truckers, a team of lifting professionals must be present to ensure the unloading\/loading process is carried out safely.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>11 What are the leasing terms &amp; conditions?<\/span><\/a><div class=\"accordion-inner\">\n<p>Please download our <a href=\"https:\/\/osgcontainers.com\/en-sg\/wp-content\/uploads\/sites\/2\/2023\/06\/Container-Leasing-Terms-and-Conditions-100623.pdf\">Container Leasing Terms and Conditions<\/a> (193kb). You will need a PDF viewer.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"panel entry-content\" id=\"tab_set-up\">\n<div class=\"accordion\" rel=\"1\">\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>1. How do I level the containers on the ground?<\/span><\/a><div class=\"accordion-inner\">\n<p>There are different ways to align the containers with the ground. Depending on the ground conditions, we can supply tools and labour to help you achieve stability of the containers.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>2. How do I power up or ready the containers?<\/span><\/a><div class=\"accordion-inner\">\n<p>Most of our Fitted\/Toilet containers come with internal cabling works or inner system pipelines pre-installed. For e.g. Fitted containers are equipped with junction box and wire box\/wall socket (female). However, the commissioning (from the container to the mains or manhole) are not provided and users are responsible for arranging the respective professional to operate the container properly.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>3. I don\u2019t have an in-house electrician or plumber.<\/span><\/a><div class=\"accordion-inner\">\n<p>Please inform us at the end of your order so we can include the onsite service(s) in the quotation for your consideration.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"panel entry-content\" id=\"tab_after-getting-a-container\">\n<div class=\"accordion\" rel=\"1\">\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>1. I need additional fittings or installations.<\/span><\/a><div class=\"accordion-inner\">\n<p>Simply get in touch with us and our sales team will be able to advise you.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>2. Do you provide regular maintenance or servicng.<\/span><\/a><div class=\"accordion-inner\">\n<p>No<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>3. The containers I received are not according to my specifications.<\/span><\/a><div class=\"accordion-inner\">\n<p>To minimise such incidents, we encourage you to drop by our workshop to sort out any misconception as well as to inspect the containers before dispatch. Nonetheless, if you suspect of manufacturing fault, do get in touch with us and our sales team will be able to advise you.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>4. I need to repair or modify the container.<\/span><\/a><div class=\"accordion-inner\">\n<p>Simply get in touch with us and our sales team will be able to advise you.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>5. I want to shift the container.<\/span><\/a><div class=\"accordion-inner\">\n<p>Simply get in touch with us and our sales team will be able to advise you.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>6. I no longer require the containers.<\/span><\/a><div class=\"accordion-inner\">\n<p>We are happy to re-acquire the containers from you. This service only applies to containers directly acquired from us.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>7. Can I trade in used containers?<\/span><\/a><div class=\"accordion-inner\">\n<p>We are happy to re-acquire the containers from you. This service only applies to containers directly acquired from us.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"panel entry-content\" id=\"tab_payment-&amp;-charges\">\n<div class=\"accordion\" rel=\"1\">\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>1. What are the payment terms?<\/span><\/a><div class=\"accordion-inner\">\n<p>We require a 50% down payment upon confirmation of all orders and the balance upon delivery.<\/p>\n<p>Invoiced items which are not fully settled in payment will remain as property of O S G Contractor Pte Ltd.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>2. What are the incidental charges to take note of?<\/span><\/a><div class=\"accordion-inner\">\n<p>Examples of incidental charges (including but not limited to):<\/p>\n<p>\u2013 Surcharge for delivery to &amp; job orders at Jurong Island;<\/p>\n<p>\u2013 Certification &amp; Surveying services;<\/p>\n<p>\u2013 Planning documentation (case-by-case);<\/p>\n<p>\u2013 Attendance of safety induction course;<\/p>\n<p>\u2013 Cancellation of a confirmed order;<\/p>\n<p>\u2013 Arise of necessary job requests in response to unforeseen site requirements;<\/p>\n<p>\u2013 Overtime as a result of delays at end-users\u2019;<\/p>\n<p>\u2013 Security Deposit will be forfeited during the early termination of a leasing agreement unless full payment has been made for the agreed period upfront;<\/p>\n<p>\u2013 Containers returned with damages, missing parts or undisposed debris or rubbish;<\/p>\n<p>\u2013 Uncollected completed orders; or<\/p>\n<p>\u2013 Outstanding invoices.<\/p>\n<p>Please refer to your quotation\u2019s Terms &amp; Conditions.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div>\n<div class=\"gap-element\" style=\"display:block; height:auto; padding-top:30px\" class=\"clearfix\"><\/div>\n<div class=\"row\"  id=\"row-1059384088\">\n<div class=\"col medium-6 small-12 large-6\"  ><div class=\"col-inner\"  >\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1360319011\">\r\n\t\t<a href=\"http:\/\/osgcontainers.com\/en-sg\/contact\/\" target=\"_blank\" class=\"\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\r\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"910\" height=\"800\" src=\"https:\/\/www.osgcontainers.com\/en-sg\/wp-content\/uploads\/sites\/2\/2018\/12\/OSG-FAQ-Andy-910x800.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.osgcontainers.com\/en-sg\/wp-content\/uploads\/sites\/2\/2018\/12\/OSG-FAQ-Andy-910x800.jpg 910w, https:\/\/www.osgcontainers.com\/en-sg\/wp-content\/uploads\/sites\/2\/2018\/12\/OSG-FAQ-Andy-510x448.jpg 510w, https:\/\/www.osgcontainers.com\/en-sg\/wp-content\/uploads\/sites\/2\/2018\/12\/OSG-FAQ-Andy-455x400.jpg 455w, https:\/\/www.osgcontainers.com\/en-sg\/wp-content\/uploads\/sites\/2\/2018\/12\/OSG-FAQ-Andy-768x675.jpg 768w, https:\/\/www.osgcontainers.com\/en-sg\/wp-content\/uploads\/sites\/2\/2018\/12\/OSG-FAQ-Andy.jpg 1609w\" sizes=\"auto, (max-width: 910px) 100vw, 910px\" \/>\t\t\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/a>\t\t\n<style scope=\"scope\">\n\n#image_1360319011 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\r\n\t\n<\/div><\/div>\n<div class=\"col medium-6 small-12 large-6\"  ><div class=\"col-inner\"  >\n<\/div><\/div>\n<\/div>\n<div class=\"gap-element\" style=\"display:block; height:auto; padding-top:30px\" class=\"clearfix\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>faqs<\/p>\n","protected":false},"author":1,"featured_media":2322,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-717","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - OSG Containers | Singapore Shipping Container Supplier<\/title>\n<meta name=\"description\" content=\"Read FAQs (Frequently Asked Questions) about Shipping Containers and Solutions on OSG Containers and Modular Pte. 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